Episode 55 | How She Boosted Her Bottom Line By Creating Raving Fans! with Erika Tebbens
One of the things that people forget is that the client experience doesn’t just start once they officially become a client, it starts from the very first time they get introduced to you. At The Launch Guild, we have done a huge amount of work on this year. My guest today, Erika Tebbens, is a Business Growth Strategist for female and gender-expansive entrepreneurs. She is here to talk about elevating the client experience and what that looks like.
We talk about:
What a client experience includes
How language choice plays a part in attracting the right people and repelling the wrong ones
How selling starts from the point of messaging that person
The pieces of a good-feeling relationship with clients from the very beginning
How you can build and nurture that good-feeling relationship with them
Why a follow-up system is important
How referrals affect the client experience
One thing you can do this week to cultivate better client relationships in order to get raving fans
The free download she created to help you achieve a strong sales method and a framework for your discovery calls
Grab Your Free Download of Erika’s No-Sleaze Sales Formula
About Erika Tebbens
Erika Tebbens is a Business Growth Strategist for ambitious womxn entrepreneurs. She's an expert in sleaze-free selling and scaling your business without the risk of burnout. She's the creator of the No-Sleaze Sales Method and The Sell it, Sister! Podcast. She lives in Upstate, NY with her husband, teenage son, and two dogs. When she isn't working, she's probably listening to true crime podcasts or knitting.